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Conflict Resolution Training for Managers & Teams
Unresolved conflict drains time, damages performance and pushes good people out. In one training day, your managers will learn a therapist-designed method for de-escalation, tackling conflict, and resolving tough situations confidently.
20 minutes to find out how I can help.
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Trusted for training at:
Conflict Resolution Training for Managers and Teams
Unresolved workplace conflict costs UK organisations billions every year. A growing share starts online:
£28.5bn
The annual macroeconomic cost of workplace conflict to UK organisations.
44%
Of UK employees experienced workplace conflict in the last year alone.
13.8m
Working days lost last year due to work-related stress, anxiety, or depression.
46%
Nearly half of disputes now originate on messaging apps.
Conflict Resolution Training
Much of the financial and organisational cost comes from conflict being left to fester rather than being resolved early. You, your managers or your team might be experiencing:
A simmering disagreement between two team members is left unaddressed until it spills over and disrupts the whole team - and your best performers start updating their CVs.
Minor disagreements that could have been handled with a quick, informal conversation turn into formal grievances - because no one had the skills to intervene at the right time.
A short Slack thread or a misread Teams message snowballs into a week-long feud - tone, sarcasm, and intent get lost in text, and no one knows how to bring it back into the room.
Tensions get buried in passive-aggressive emails rather than being addressed face-to-face - and the resentment continues to build.
Most organisations don't need mediation or formal HR intervention; they need people who can resolve conflict earlier, in the room, before it takes hold. The good news? My conflict resolution training gives you the skills to defuse tension and rebuild working relationships fast.
About your Conflict Resolution Course trainer
I’m a qualified therapist, trainer, and published author. For 20 years, I’ve worked with organisations like the UNEP, the UK Department for Science and Innovation, Bauer Media, Savills, and Apple, and my expertise on healthy communication and conflict resolution has been featured in national and international media.
I help leaders and teams resolve workplace conflict confidently, whether that's addressing performance issues, navigating personality clashes, setting boundaries, mediating between colleagues, or giving honest feedback. Every workshop combines practical tools with therapist-informed insight. I care deeply about the organisations and teams I work with, and bring warmth and energy to every session I run.
20,000+
People Trained
50+
Corporate Clients
UK & Global
Delivery
Conflict Resolution training
Six conflict resolution training modules designed to move you or your team from avoiding friction to confident, skilled resolution.
We'll explore the main causes of conflict at work - values clashes, communication breakdowns, digital misunderstandings - and why even experienced teams get stuck.
The Result: Spot the early warning signs of conflict before they escalate.
Explore the instinctive responses (Fight, Flight, Freeze, Fawn) that fuel conflict, identify your own triggers and blind spots - and learn how healthy conflict can be a huge gift to your team.
The Result: Stay calm and regulated when tensions rise.
Learn a simple, proven structure that helps you open, guide and close any conflict situation with confidence and empathy.
The Result: Everyone leaves with a practical script they can actually use.
Replace blame, criticism and emotional language with neutral, non-defensive words and phrases that bring temperature down fast.
The Result: Resolve disagreements without people digging in.
Work through the conflicts your team is facing right now. No generic roleplay - activities based on real scenarios your managers are dealing with (including remote and hybrid examples).
The Result: Immediate confidence back at work tomorrow.
Learn therapist-backed techniques to rebuild trust, repair working relationships, and emotionally reset after a conflict, so the team moves forward stronger.
The Result: Stronger, more resilient teams and protected wellbeing.
Conflict Resolution Training
Whether you're looking for an in-house conflict resolution course or individual training, there's a format to suit your needs. Not sure what to choose? Book a free call and I'll recommend the best option.
London • 1 Day • £395pp
Join a group of professionals in central London to explore practical conflict resolution. Perfect for individuals or small business owners looking to build confidence alongside peers from diverse industries.
In-House • UK-Wide • £TBC
Bespoke conflict resolution training designed specifically for your organisation's challenges. I come to you to transform how your teams collaborate, set boundaries, and resolve friction.
virtual • 90 Mins • £595.00
Need some conflict resolution training quickly? Bite-sized and engaging, interactive virtual workshops, available in a week or less. Ideal for remote teams or as a quick refresher for busy leaders.
testimonials from my training clients
Real feedback from teams and organisations who have experienced Nikki's transformational workshops.
"Nikki is so engaging and enthusiastic. It was the most enjoyable training session I have ever been on!"
"Whether speaking at events or running workshops, Nikki’s ability to motivate, inspire and empower is incredible... the work Nikki does is transformational."
"Nikki creates bespoke and highly engaging training sessions for us as an organisation. The feedback from our employees is always brilliant."
"I don’t think I realised before this workshop how much I was carrying, and Nikki navigated the conversation with such grace."
Answering your questions about Conflict Resolution Training
Yes, very. People learn best by doing. Participants practise skills in a safe, supportive environment and receive an interactive toolkit to take away.
Leaders, managers, HR, and individuals who want to handle conflict with confidence, improve communication, and build stronger working relationships.
Yes. While I recommend tailored workshops for in-house teams, we can discuss lower-cost, standard curriculum conflict resolution training options to suit smaller budgets. I also run monthly non-tailored courses for individuals to book onto.
Conflict Resolution Training
Tell us a little about your team. Nikki will be in touch within one working day to confirm a time that works.