Trusted for training at:
Difficult Conversations Training for Managers & Teams
The conversations your managers avoid are costing your business more than you think. In a few hours, they'll learn a method that sticks with therapist-designed difficult conversations training.
Tell me what you're dealing with; we'll explore if I can help.
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Trusted for training at:
Difficult Conversations Training for Managers and teams
Avoiding difficult conversations at work costs UK organisations billions:
£28.5bn
The annual macroeconomic cost of workplace conflict to UK organisations.
44%
Of UK employees experienced workplace conflict in the last year alone.
13.8m
Working days lost last year due to work-related stress, anxiety, or depression.
dealing with Difficult Conversations Training
Much of the devastating financial and organisational cost comes from avoiding having difficult conversations in the early stages. You, your managers or your team might be experiencing:
A manager delays an underperformance review for months because they "don't want to upset the team dynamic".
Minor boundary issues or behavioural shifts are unaddressed until they require formal HR intervention and grievances.
Colleagues hiding behind passive-aggressive digital messages rather than picking up the phone or meeting face-to-face.
Your best staff pick up the slack for others because their manager is uncomfortable giving direct feedback.
Most organisations don't need mediation or HR intervention; they need people who can manage difficult conversations earlier. The good news? My dealing with difficult conversations training gives you the skills you need to resolve friction early.
about your Difficult Conversations Course trainer
I’m a qualified therapist, trainer, and published author. For 20 years, I’ve worked with organisations like the UNEP, the UK Department for Science and Innovation, Bauer Media, Savills, and Apple, and my expertise on healthy communication has been featured in national and international media.
I help leaders and teams tackle the difficult conversations they've been avoiding, whether that's addressing performance, setting boundaries, managing conflict, or giving honest feedback. Every workshop combines practical tools with therapist-informed insight. I care deeply about the organisations and teams I work with, and bring warmth and energy to every session I run.
20,000+
People Trained
100+
Organisations trained
5,000+
sessions delivered
Difficult Conversations training
Six difficult conversations training modules designed to move you or your team from avoiding conflict to confident, constructive communication.
We'll explore what actually makes a conversation feel difficult - and why even experienced managers avoid them.
The Result: Handle conversations early instead of avoiding them until they escalate.
Explore the instinctive responses (Fight, Flight, Freeze, Fawn) underneath conflict avoidance, and identify your own triggers.
The Result: Ditch the dread when you understand the patterns.
Learn a simple structure that helps you open, guide and close difficult conversations with confidence.
The Result: Everyone leaves with a practical script they can actually use.
Replace blame, criticism and emotional language with non-defensive words and phrases to handle difficult conversations.
The Result: Deliver tough feedback that people can actually hear.
Work through the difficult conversations your team is facing right now (with no generic roleplay or made-up exercises!).
The Result: Immediate confidence back at work tomorrow.
Learn therapist-backed techniques to emotionally reset after a difficult conversation, so you don't carry the stress home with you.
The Result: Protected wellbeing and long-term resilience.
Difficult Conversations Training
Whether you're looking for an in-house difficult conversations course or individual training, there's a format to suit your needs. Not sure what to choose? Book a free call and I'll recommend the best option.
London • 1 Day • £495pp
Join a group of professionals in central London to explore managing difficult conversations. Perfect for individuals or small business owners looking to build confidence alongside peers from diverse industries.
In-House • UK-Wide • £TBC
Bespoke training including upfront consultations, tailored activities and materials, designed for your specific challenges. I deliver a one-day training in person at your offices, or as a programme of virtual sessions.
virtual • 90 Mins • £695.00
Need some difficult conversations training quickly? Bite-sized and engaging, interactive virtual workshops, available in a week or less. Ideal for remote teams or as a quick refresher for busy leaders.
handling Difficult Conversations Training testimonials
Real feedback from teams and organisations who have experienced Nikki's transformational workshops.
"Nikki is so engaging and enthusiastic. It was the most enjoyable training session I have ever been on!"
"Whether speaking at events or running workshops, Nikki’s ability to motivate, inspire and empower is incredible... the work Nikki does is transformational."
"Nikki creates bespoke and highly engaging training sessions for us as an organisation. The feedback from our employees is always brilliant."
"I don’t think I realised before this workshop how much I was carrying, and Nikki navigated the conversation with such grace."
answering your questions about Difficult Conversations Training
Yes, very. People learn best by doing. Participants practise skills in a safe, supportive environment and receive an interactive toolkit to take away.
Leaders, managers, HR, and individuals who want to improve communication, reduce conflict, and build better working relationships.
Yes. While I recommend tailored workshops for in-house teams, we can discuss lower-cost, standard curriculum difficult conversations training options to suit smaller budgets. I also run monthly non-tailored courses for individuals to book onto.
Difficult Conversations Training
Tell us a little about your team. Nikki will be in touch within one working day to confirm a time that works.