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Difficult Conversations Training for Managers & Teams
The conversations your managers avoid are costing your business more than you think. Give managers the framework and scripts they need to tackle tough talks with my therapist-designed difficult conversations and conflict resolution training.
Tell me what you're dealing with; we'll explore if I can help.
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Trusted for training at:
Meet your trainer
Hi, I'm Nikki.
Difficult Conversations Training for Managers and teams
Avoiding difficult conversations and mishandling conflict at work costs UK organisations billions:
£28.5bn
The annual macroeconomic cost of workplace conflict to UK organisations.
44%
Of UK employees experienced workplace conflict in the last year alone.
13.8m
Working days lost last year due to work-related stress, anxiety, or depression.
dealing with Difficult Conversations Training
Much of the devastating financial and organisational cost of conflict comes from avoiding having difficult conversations in the early stages. You, your managers or your team might be experiencing:
A manager delays an underperformance review for months because they "don't want to upset the team dynamic".
Minor boundary issues are unaddressed until they need formal HR intervention.
Colleagues hide behind passive-aggressive messages rather than picking up the phone.
Your best staff pick up the slack because managers aren't giving necessary feedback.
Employees use AI to write long, complicated grievances that take ages to decipher.
The volume of grievances forces HR to rethink how they deal with complaints.
Most organisations don't need mediation or HR intervention; they need people who can manage difficult conversations earlier. The good news? My dealing with difficult conversations training gives you the skills you need to resolve friction early.
about your Difficult Conversations Course trainer
Get in touchI’m a qualified therapist, trainer, and published author. For 20 years, I’ve worked with organisations like the UNEP, the UK Department for Science and Innovation, Bauer Media, Savills, and Apple, and my expertise on healthy communication has been featured in national and international media.
I help leaders and teams tackle the difficult conversations they've been avoiding, whether that's addressing performance, setting boundaries, managing conflict, or giving honest feedback. Every workshop combines practical tools with therapist-informed insight. I care deeply about the organisations and teams I work with, and bring warmth and energy to every session I run.
20,000+
People Trained
100+
Organisations trained
5,000+
sessions delivered
Difficult Conversations training
Six difficult conversations training modules designed to move you or your team from avoiding or mishandling conflict, to confident resolution and communication.
We'll explore what actually makes a conversation feel difficult - and why even experienced managers avoid them.
The Result: Handle conversations early instead of avoiding them until they escalate.
Explore the instinctive responses (Fight, Flight, Freeze, Fawn) underneath conflict avoidance, and identify your own triggers.
The Result: Ditch the dread when you understand the patterns.
Learn a simple structure that helps you open, guide and close difficult conversations with confidence.
The Result: Everyone leaves with a practical script they can actually use.
Replace blame, criticism and emotional language with non-defensive words and phrases to handle difficult conversations.
The Result: Deliver tough feedback that people can actually hear.
Work through the difficult conversations your team is facing right now (with no generic roleplay or made-up exercises!).
The Result: Immediate confidence back at work tomorrow.
Learn therapist-backed techniques to emotionally reset after a difficult conversation, so you don't carry the stress home with you.
The Result: Protected wellbeing and long-term resilience.
Want to see how the modules fit together for your team?
Get in touchDifficult Conversations Training
Whether you're looking for an in-house difficult conversations course or individual training, there's a format to suit your needs. Not sure what to choose? Get in touch and I'll recommend the best option.
London • 1 Day • £495pp
Join a group of professionals in central London to explore managing difficult conversations. Perfect for individuals or small business owners looking to build confidence alongside peers from diverse industries.
In-House • UK-Wide • £2K+
Bespoke training including upfront consultations, tailored activities and materials, designed for your specific challenges. I deliver a one-day training in person at your offices, or as a programme of virtual sessions.
virtual • 90 Mins • £695.00
Need some difficult conversations training quickly? Bite-sized and engaging, interactive virtual workshops, available in a week or less. Ideal for remote teams or as a quick refresher for busy leaders.
handling Difficult Conversations Training testimonials
Real feedback from teams and organisations who have experienced Nikki's transformational workshops.
"Nikki is so engaging and enthusiastic. It was the most enjoyable training session I have ever been on!"
"Whether speaking at events or running workshops, Nikki’s ability to motivate, inspire and empower is incredible... the work Nikki does is transformational."
"Nikki creates bespoke and highly engaging training sessions for us as an organisation. The feedback from our employees is always brilliant."
"I don’t think I realised before this workshop how much I was carrying, and Nikki navigated the conversation with such grace."
Join 100+ organisations who’ve transformed how their teams handle tough conversations.
Get in touchanswering your questions about Difficult Conversations Training
Yes, very. People learn best by doing. Participants practise skills in a safe, supportive environment and receive an interactive toolkit to take away.
Leaders, managers, HR, and individuals who want to improve communication, reduce conflict, and build better working relationships.
Yes. While I recommend tailored workshops for in-house teams, we can discuss lower-cost, standard curriculum difficult conversations training options to suit smaller budgets. I also run monthly non-tailored courses for individuals to book onto.
Difficult Conversations Training
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